» We understand that ensuring world-class quality is a continuous process therefore we have periodic evaluation,
   documentation, associate feedback, and follow-up training exercises related to contact monitoring sessions.
» We encourage feedback from both our clients as well as their customers to help us review the quality of customer care
   professionals. This feedback is also instrumental in reviewing quality of service at the corporate, operation center,
   and departmental levels at YANTRAM.
» Our commitment to ensure service quality may be gauged from the fact - the supervisor: agent ratio is as high as 1:7
   depending on the service as against the general accepted industry ratio of 1:13.
» We have developed well-structured call escalation processes to handle more challenging and technical customer requests.
» YANTRAM functions efficiently as your brand ambassador and offer personalized service to your customers through
   our well-trained Customer Service Representatives.

» India has the second largest and the fastest growing pool of technical manpower.
» High availability of Computer literate, English speaking & educated customer care professionals.
» India has the lowest manpower cost. Manpower cost is approximately one tenth of what it is overseas.
   The annual cost per agent in USA is approximately $40,000 while in India it is around $5000.

Reliability and Security

The work force is highly reliable and can deliver world-class quality and ensure rapid delivery of service. Indian companies are also increasingly adapting to international quality and security standards.

Infrastructure

» India is outfitted with well-connected telecommunication systems on a world-class scale· High availability of
   infrastructure resources.
» India's satellite-based telecommunication network enables almost instantaneous high-speed transfer of voice and
   data across the globe.
» Highly liberal Government policies on Call- center operations
» Maintains High cost-competitiveness in service sectors
» Proactive Government - 10yr. Tax holiday · Duty free import of capital machinery and software.

Cost Benefits

Indian companies can provide call center services to clients based in the U.S. or the U.K. at one-sixth to one-fourth of what it costs in the U.S., U.K. or Australia.

Time Zone

A virtual 12-hour time zone difference with the USA and other markets for Call Center services is in India's favor.

Pro-Active Government

The department of telecommunications, Government of India has given a special thrust to the industry by reducing the prices of high-speed international private leased circuits. The recent IT boom has prompted the Government of India to announce exemptions from income tax and customs for the exports of IT enabled services . Central and the State governments have put emphasis to set up state-of-the art infrastructure for the projected boom for IT enabled services . Private Internet gateways and 100 foreign direct investments have been given approvals. "Potentially 50-80 percent of total process costs in most IT enabled services can be out sourced offshore.However, in order to manage operations in remote locations, expatriate management may initially be required to support the remote locations. This together with higher telecom costs could result in additional costs of 10-20 percent. Hence there could be 50-60 percent saving on out located processes."

» Conveniently located 500 km north of Mumbai with an excellent air, rail and road connectivity.
» The city offers a huge pool of talented commerce graduates ideally suited for BPO operations.
» The city houses world class institutes like IIM-A, PRL, ISRO, MICA, NID, EDI to name a few.
» With direct flight connections from New York, Chicago and London.
» Ahmedabad is an ideal BPO India destination for companies looking to outsource from India.