Inbound Services
• Order taking Services Order Processing refers to the activities involved right from the time the trained customer service representative receives a request for information, or an order for a product or service, through to the final step.
• Answering Services
There are so many types of Answering Services: Property • Government • services • Searched pricing • Attorney • Cable • Call center • Cell phone • Contractors • Industry • Emergency • Medical • Map • Doctors • Funeral home • Information • Mail receiving • Virtual office • Mortuary answering services
• Technical Support
Expertise with Spanish/ Russian /
Germany / France Language call centers • Web site support • Application support • Product support • Pre- & post-sales support for tech products • High end technical support Customer support
• Inbound Customer Services
Inbound Call Center Services We Offer Include • Appointment Setting • Order Taking • Catalog Sales • Customer Service • Answering Service • Database Management • Dealer Locator Service • General Information • Literature Fulfillment • Market Research Surveys • Membership Applications
• Inbound teleservices
Inbound Telemarketing services make or receive large numbers of calls on a company's behalf. These services can be a cost-effective alternative to creating an in-house Inbound telemarketing group. Inbound Telemarketing services can be broken into two major categories
WHY Call Center Services?
Outsourcing is a powerful business model which Transfers the responsibility of one or more of the company's functions to an efficient and reliable source allows the company to focus on its core competency:-
competency:-
» Reduces capital investment
» Reduces requirement of manpower
» Helps in business expansion
Dedicated To The Creation Of Customer Surprise
Customer focus has become the barometer of organizational performance. And for this very purpose call centers have gradually yet steadily made a niche for themselves. In a world of cutthroat competition, survival is the keyword - which involves not only multifarious and dynamic business attitude but also ensuring a flawless customer service. And that's where stands the inevitability of a call center.
» Low cost on per-call / response basis 24/7 customer support services
» Reduced turnaround time
» Reduced time to market
» Excellent quality and consistency
» No extra infrastructure cost
» High-level of call pick-up / customer response
» Highly systemized and professional style of working.
» Zero over-heads on customer response / activity with-in your organization
» No cost over-runs; since the entire service will be operating on a fixed charge basis.
» No infrastructure requirements at your end; since the full call-center is owned and managed by us.
» Ready-to-start resources with absolute minimum setup time.
» Use of latest technology in telecommunications and customer-care.
» No extra manpower cost and involvement because of high turnover and tight domestic labor pools, it requires ongoing investment in recruitment, training, background checks and other human resources costs
» The top 400 companies declare they currently outsource several business functions.
» Worldwide revenue for outsourcing will continue to grow at the rate of 15%.
» The user typically realizes cost savings of 60%.
WHY Yantram ?
That's why at YANTRAM we have established company- wide practices, including :
Recording all communication with our customers including voice, email, live chat, and correspondence.
We ensure timely reporting to track and improve departmental quality performance.
» We understand that ensuring world-class quality is a continuous process therefore we have periodic evaluation, documentation, associate feedback, and follow-up training exercises related to contact monitoring sessions.
» We encourage feedback from both our clients as well as their customers to help us review the quality of customer care professionals. This feedback is also instrumental in reviewing quality of service at the corporate, operation center, and departmental levels at YANTRAM.
» Our commitment to ensure service quality may be gauged from the fact - the supervisor: agent ratio is as high as 1:7 depending on the service as against the general accepted industry ratio of 1:13.
» We have developed well-structured call escalation processes to handle more challenging and technical customer requests.
» YANTRAM functions efficiently as your brand ambassador and offer personalized service to your customers through our well-trained Customer Service Representatives.
WHY India ?
India has the second-largest English- speaking population in the world. English is the principal language for the business transactions in India.
Manpower
» India has the second largest and the fastest growing pool of technical manpower.
» High availability of Computer literate, English speaking & educated customer care professionals.
» India has the lowest manpower cost. Manpower cost is approximately one tenth of what it is overseas. The annual cost per agent in USA is approximately $40,000 while in India it is around $5000.
Reliability and Security
The work force is highly reliable and can deliver world-class quality and ensure rapid delivery of service. Indian companies are also increasingly adapting to international quality and security standards.
Infrastructure
» India is outfitted with well-connected telecommunication systems on a world-class scale· High availability of infrastructure resources.
» India's satellite-based telecommunication network enables almost instantaneous high-speed transfer of voice and data across the globe.
» Highly liberal Government policies on Call- center operations
» Maintains High cost-competitiveness in service sectors
» Proactive Government - 10yr. Tax holiday · Duty free import of capital machinery and software.
Cost Benefits
Indian companies can provide call center services to clients based in the U.S. or the U.K. at one-sixth to one-fourth of what it costs in the U.S., U.K. or Australia.
Time Zone
A virtual 12-hour time zone difference with the USA and other markets for Call Center services is in India's favor.
Pro-Active Government
The department of telecommunications, Government of India has given a special thrust to the industry by reducing the prices of high-speed international private leased circuits. The recent IT boom has prompted the Government of India to announce exemptions from income tax and customs for the exports of IT enabled services . Central and the State governments have put emphasis to set up state-of-the art infrastructure for the projected boom for IT enabled services . Private Internet gateways and 100 foreign direct investments have been given approvals. "Potentially 50-80 percent of total process costs in most IT enabled services can be out sourced offshore.However, in order to manage operations in remote locations, expatriate management may initially be required to support the remote locations. This together with higher telecom costs could result in additional costs of 10-20 percent. Hence there could be 50-60 percent saving on out located processes."
WHY Ahmedabad ?
One of the fastest growing industrial cities in Western India with a population base of 4.4 million.
» Conveniently located 500 km north of Mumbai with an excellent air, rail and road connectivity.
» The city offers a huge pool of talented commerce graduates ideally suited for BPO operations.
» The city houses world class institutes like IIM-A, PRL, ISRO, MICA, NID, EDI to name a few.
» With direct flight connections from New York, Chicago and London,
» Ahmedabad is an ideal BPO India destination for companies looking to outsource from India.
Outbound Services
• Mortgage Lead Generation
We generate Exclusive mortgage leads • Live transfer mortgage leads • Telemarketing mortgage leads • refinance mortgage leads • buy mortgage leads • fresh mortgage leads • cheap mortgage leads • quality mortgage leads
• Insurance Lead Generation
We Offer Insurance leads • Life Insurance leads • Health Insurance leads • Insurance sales leads • auto insurance lead • business insurance lead • insurance lead services
• Collection Services
Expertise with Debt collection • Debt collection company • Data collection services • Debt Recovery services
• Market Survey
There are several uses of the word survey like • Customer Satisfaction • Market Research • Employee • Enterprise Tools $ Integration • Students & Academic • Question Pro Research.
• Appointment Setting
we generate Business Industries Lead like Mortgage • Computer hardware • Finance & insurance • Phone card • Telecom • Health care • Travel • Advertising and media services • Research & analytics • E-Marketing • credit card etc lead
• Voice Broadcasting
These are just a few applications like Membership renewals • Subscription renewals • Event invitations • Warrantee renewals • New service offerings • Market Research Surveys • Credit Card Processing • Lead Generation • Order Status
