Call Center india, Call Center Services, Inbound ,Order taking,Collection & Outbound Teleservices

Phone : 1-408-705-2785

E-mail : info@yantrambpo.com

HOURLY OFFER

Let the Fingers Do the Walking through the Call Center Services

Start From $6/Per Hour

MONTHLY OFFER

Snap into a Call Center Services

Start from $1200/per Month!

SERVICES

Order Taking Services

Order Processing refers to the activities involved right from the time the trained customer service representative receives a request for information, or an order for a product or service, through to the final step. More.....

Customer Care
Services

- Inbound Phone Support
- Customer relationship
management
- Customer service
representative
- Live Chat Support
- Customer survey
- E-mail Support Services
- Technical Support

Answering Services

There are so many types of Answering Services: Property • Government • services • Searched pricing • Attorney • Cable • Call center • Cell phone • Contractors • Industry • Emergency • Medical • Map • Doctors • Funeral home • Information • Mail receiving • Virtual office • Mortuary answering services More

Collection Services
Market Survey
Appointment Setting
Technical Support
Inbound teleservices
Mortgage Lead Generation
Insurance Lead Generation
Voice Broadcasting

QUICK QUOTE

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Infrastructure

Overview

infrastructure

Management

Methodology

Man Power

Man Power

» Over 100+ Work Stations at present with a capacity to increase up to 150.
» Highly skilled & experienced personnel, well conversant with English language
» Round the clock work in 3 shifts on 24/7 basis
» In-house technical support

Systems and servers:

» More than 100 computers with high speed Pentium 4 processors, 512MBs of DDR each and 17” Samsung
color monitors and 17” TFTs.
» Four Asterisks based server make of IBM.
» Two Database servers make of IBM.
» One Mikrotik based server make of IBM.
» One FTP server (Internal as well external) make of IBM.
» Wireless CISCO (Router) working as a external Gateway with maximum speed up to 108 Mbps.
» SRW-224G4 (REAL SWITCH) with 24 ports make of CISCO
» MP-124 (Audio code with 24 ports).
» direct international lines VOIPs.
» DES- 1024 R (Internal or fake switch with 24 ports) make of CISCO

Power supply:

24 hours backup power supply with online UPS backup power system, minimum power backup up to 10 KVA.

Network Specifications:

» Latest category-6 UTP (make of CISCO) cables with 100/1000Mbps Fast Ethernet and Gigabit Ethernet support.
» Network with 6 Domains (BPO, AGENTS, MANAGEMENT, BILLING, TECH, and HR) fully secured.
» 5.75 Mbps Downlink and 3.25 Mbps of Uplink Bandwidth.
» Having 15 real IP addresses used for Browsing via NAT/PAT from MIKROTEK Server and calling from the
VOIPs

Security Aspects:

» Having 15 CCTV on all over the flange for security aspects.
» Real time Computer Desktop recording system.

Communication :

» Dedicated Leased line for high speed Internet access.
» Cable connection as backup for Internet.
» Modem, Routers and all necessary facilities.

We offer Order Taking Services in all states across the nation: