Inbound Services

• Order taking Services Order Processing refers to the activities involved right from the time the trained customer service representative receives a request for information, or an order for a product or service, through to the final step.

• Answering Services
There are so many types of Answering Services: Property • Government • services • Searched pricing • Attorney • Cable • Call center • Cell phone • Contractors • Industry • Emergency • Medical • Map • Doctors • Funeral home • Information • Mail receiving • Virtual office • Mortuary answering services

• Technical Support
Expertise with Spanish/ Russian / Germany / France Language call centers • Web site support • Application support • Product support • Pre- & post-sales support for tech products • High end technical support Customer support

• Inbound Customer Services
Inbound Call Center Services We Offer Include • Appointment Setting • Order Taking • Catalog Sales • Customer Service • Answering Service • Database Management • Dealer Locator Service • General Information • Literature Fulfillment • Market Research Surveys • Membership Applications

• Inbound teleservices
Inbound Telemarketing services make or receive large numbers of calls on a company's behalf. These services can be a cost-effective alternative to creating an in-house Inbound telemarketing group. Inbound Telemarketing services can be broken into two major categories





Infrastructure

   Overview
  Infrastructure
  Management
  Methodology

 

Man Power

» Over 100+ Work Stations at present with a capacity to increase up to 150.
» Highly skilled & experienced personnel, well conversant with English language
» Round the clock work in 3 shifts on 24/7 basis
» In-house technical support

Systems and servers:

» More than 100 computers with high speed Pentium 4 processors, 512MBs of DDR each and 17” Samsung color monitors and 17” TFTs.
» Four Asterisks based server make of IBM.
» Two Database servers make of IBM.
» One Mikrotik based server make of IBM.
» One FTP server (Internal as well external) make of IBM.
» Wireless CISCO (Router) working as a external Gateway with maximum speed up to 108 Mbps.
» SRW-224G4 (REAL SWITCH) with 24 ports make of CISCO
» MP-124 (Audio code with 24 ports).
» direct international lines VOIPs.
» DES- 1024 R (Internal or fake switch with 24 ports) make of CISCO

Power supply:

24 hours backup power supply with online UPS backup power system, minimum power backup up to 10 KVA.

Network Specifications:

» Latest category-6 UTP (make of CISCO) cables with 100/1000Mbps Fast Ethernet and Gigabit Ethernet support.
» Network with 6 Domains (BPO, AGENTS, MANAGEMENT, BILLING, TECH, and HR) fully secured.
» 5.75 Mbps Downlink and 3.25 Mbps of Uplink Bandwidth.
» Having 15 real IP addresses used for Browsing via NAT/PAT from MIKROTEK Server and calling from the
   VOIPs

Security Aspects:

» Having 15 CCTV on all over the flange for security aspects.
» Real time Computer Desktop recording system.

Communication :

» Dedicated Leased line for high speed Internet access.
» Cable connection as backup for Internet.
» Modem, Routers and all necessary facilities.

 

 

 Outbound Services

• Mortgage Lead Generation
We generate Exclusive mortgage leads • Live transfer mortgage leads • Telemarketing mortgage leads • refinance mortgage leads • buy mortgage leads • fresh mortgage leads • cheap mortgage leads • quality mortgage leads

• Insurance Lead Generation
We Offer Insurance leads • Life Insurance leads • Health Insurance leads • Insurance sales leads • auto insurance lead • business insurance lead • insurance lead services

• Collection Services
Expertise with Debt collection • Debt collection company • Data collection services • Debt Recovery services

• Market Survey
There are several uses of the word survey like • Customer Satisfaction • Market Research • Employee • Enterprise Tools $ Integration • Students & Academic • Question Pro Research.

• Appointment Setting
we generate Business Industries Lead like Mortgage • Computer hardware • Finance & insurance • Phone card • Telecom • Health care • Travel • Advertising and media services • Research & analytics • E-Marketing • credit card etc lead

• Voice Broadcasting
These are just a few applications like Membership renewals • Subscription renewals • Event invitations • Warrantee renewals • New service offerings • Market Research Surveys • Credit Card Processing • Lead Generation • Order Status