Inbound Services
•Order taking Services
Order Processing refers to the activities involved right from the time the trained customer service representative receives a request for information, or an order for a product or service, through to the final step.
• Answering Services
There are so many types of Answering Services: Property • Government • services • Searched pricing • Attorney • Cable • Call center • Cell phone • Contractors • Industry • Emergency • Medical • Map • Doctors • Funeral home • Information • Mail receiving • Virtual office • Mortuary answering services
• Technical Support
Expertise with Spanish/ Russian /
Germany / France Language call centers • Web site support • Application support • Product support • Pre- & post-sales support for tech products • High end technical support Customer support
• Inbound Customer Services
Inbound Call Center Services We Offer Include • Appointment Setting • Order Taking • Catalog Sales • Customer Service • Answering Service • Database Management • Dealer Locator Service • General Information • Literature Fulfillment • Market Research Surveys • Membership Applications
• Inbound teleservices
Inbound Telemarketing services make or receive large numbers of calls on a company's behalf. These services can be a cost-effective alternative to creating an in-house Inbound telemarketing group. Inbound Telemarketing services can be broken into two major categories
Order Taking Services
Partner with us and :
- Never miss another business opportunity
- Prevent email madness and web rage
- Answer customer questions. On the spot.
Live customer service available anytime, anywhere, every time!!
Connect your prospects and customers to our specialized customer service representatives.
thecallcenterindia Communications delivers integrated text messaging and e-commerce customer relationship management (CRM) services to business enterprises 24 hours a day, 7 days a week.
Our client service specialists use award winning call centre software and we guarantee service levels that satisfy the most demanding clients. Let live interaction with your e-commerce website provide the Internet's highest available degree of successful sales, real-time customer service, toll-free call answering, instant live-rep callbacks 24 hours a day, 7 days a week!
order taking, order processing, order entry, call centre, call center, messaging, answering service, order taking, paging, CRM
The result :
- we increase your service levels to your customers
- we improve your sales capability
- we maximize customer satisfaction
Learn more about us !
- Our people and services
- Our award winning technology
- Our quality
Yantram is web enabled and capable of taking orders, and facilitates ease of communications with our clients and their customers. Our call center services include Inbound Teleservices, Order Processing and Outbound Services.
Our Inbound Teleservices include Sales (acquisition, upsale and ancillary), while our Outbound Services include Sales, Acquisition, Winback, Retention, New Product Launch, Lead Generation, Appointment Setting, Satisfaction Surveys, Market Research and Verification. Yantram call center also seamlessly handles all the details of Order Processing, including Product Inquiry, Third Party Verification, Customer Service, Pre-Post Sales Support and 800 numbers.
Using a call center to supplement your in-house staff or even as your only order taking strategy can have a significant impact on your bottom line. When your infomercial airs or a customer visits your website and wants to purchase your product, making a phone call is often the customer's first choice for contacting you. It allows the customer to speak to a live person and to ask questions. This can be especially important if your product is complicated or the customer wants information or clarification about the product.
order taking services will allow you to advertise 24/7 hours of operation, to take orders and make sales even when your business is closed for nights and weekends, even on holidays. Whether we act as an off hours order taking service, or provide you with complete 24/7 order taking systems, we’re sure you agree that our order entry service will be second-to-none.
- order taking Customized database including product description and price for over 10,000 products
- Inventory is continually updated with new products and price changes as needed Turnkey order processing including multiple shipping and payment options, credit card authorizations, customer service and order fulfillment
- On-line script ensures high percentage of data capture, even if a caller does not place an order, as lead generation for database
- On-line information in "pop-up" or help screens allows our agents to answer questions regarding tour information, fan mail, retail outlets, and other commonly asked questions
- Customized call reporting
- Enhanced call routing options including automated menu selection and call overflow in place to facilitate cost-effective handling of large call volume spikes
- Credit cards are authorized then downloaded daily to the client for fulfillment
Thecallcenterindia - Order Taking Highlights
- Fully integrated web-based order taking services handling high call volumes and
diverse product catalogs - Comprehensive agent training ensures quality service and effective sales closing.
- Customized e-commerce website will streamline your sales and reporting channels.
- Proprietary Merlin Agent Interface™ with scripted FAQ integration provides for efficient and effective question answering.
▪We offer Order Taking Services in all states across the nation:
Alabama | Alaska | Arizona | Arkansas | California | Colorado | Connecticut | Delaware | D.C.Florida | Georgia | Hawaii | Idaho | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maine | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Montana | Nebraska | Nevada | New Hampshire | New Jersey | New Mexico | New York | North Carolina | North Dakota | Ohio | Oklahoma | Oregon | Pennsylvania | Rhode Island | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | Washington | West Virginia | Wisconsin | Wyoming | USA | UK | Australia | France | Spain | Germany | Russia | Canada
Please call us at 408-705-2785 or email us at info@thecallcenterindia.com to know more about our Order Taking Services .
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Outbound Services
• Mortgage Lead Generation
We generate Exclusive mortgage leads • Live transfer mortgage leads • Telemarketing mortgage leads • refinance mortgage leads • buy mortgage leads • fresh mortgage leads • cheap mortgage leads • quality mortgage leads
• Insurance Lead Generation
We Offer Insurance leads • Life Insurance leads • Health Insurance leads • Insurance sales leads • auto insurance lead • business insurance lead • insurance lead services
• Collection Services
Expertise with Debt collection • Debt collection company • Data collection services • Debt Recovery services
• Market Survey
There are several uses of the word survey like • Customer Satisfaction • Market Research • Employee • Enterprise Tools $ Integration • Students & Academic • Question Pro Research.
• Appointment Setting
we generate Business Industries Lead like Mortgage • Computer hardware • Finance & insurance • Phone card • Telecom • Health care • Travel • Advertising and media services • Research & analytics • E-Marketing • credit card etc lead
• Voice Broadcasting
These are just a few applications like Membership renewals • Subscription renewals • Event invitations • Warrantee renewals • New service offerings • Market Research Surveys • Credit Card Processing • Lead Generation • Order Status
